energyNOW! is your primary source for energy and environmental news, information, discussion, and commentary. We bring you live newscasts, discussions, and shows each weekday, live from our studios in Washington, D.C.

The following is a list of frequently asked questions (a.k.a, FAQ) regarding the use of energyNOW.com. If you do not find a satisfactory answer to your issue here, we hope that you'll contact us.

VIDEO

I don't see any video.
Watching video on energyNOW.com requires the free Adobe Flash player. You can download it here for MacOS, Microsoft Windows and Linux. Once the plug-in is downloaded and installed (installation help), video should play normally. If this doesn't solve your problem, please contact us.

The video seems to take a long time to start.
energyNOW.com offers HD-quality video, intended for users with a broadband connection to the Internet. If you are using an older modem (56kbps), you may experience long loading times for energyNOW.com and other broadband-enabled websites. If you do not have a broadband connection available, you can see a text-only listing of energyNOW headlines at feed://www.energynow.com/rss.xml

I see a message saying I need "Adobe Flash."
Watching video on energyNOW.com requires the free Adobe Flash player. You can download it here for MacOS, Microsoft Windows and Linux. Once the plug-in is downloaded and installed (installation help), video should play normally. If this doesn't solve your problem, please contact us.

I see a message saying I need to turn JavaScript on.
In order to use the energyNOW.com website, you will need to have JavaScript enabled in your browser. To do so, please follow the instructions below:

Internet Explorer (6.0+)
   1. Select 'Tools' from the top menu
   2. Choose 'Internet Options'
   3. Click on the 'Security' tab
   4. Click on 'Custom Level'
   5. Scroll down until you see section labled 'Scripting'
   6. Under 'Active Scripting', select 'Enable' and click OK

Mozilla Firefox (1.5+)
   1. Select 'Tools' from the top menu
   2. Choose 'Options'
   3. Choose 'Content' from the top navigation
   4. Select the checkbox next to 'Enable JavaScript' and click OK

Apple Safari (1.0+)
   1. Select 'Safari' from the top menu
   2. Choose 'Preferences'
   3. Choose 'Security'
   4. Select the checkbox next to 'Enable JavaScript'

The video has no audio.
To adjust video volume on energyNOW.com, move your mouse cursor over the video itself and click on the volume control.  You can also click the volume icon to mute / unmute the audio.  If this method does not solve your problem, you may need to adjust your system volume (instructions: Windows, MacOS). If you still cannot hear audio, check your external speakers, which may have their own volume control.  If none of these work for you, make sure you have the latest version of the free Adobe Flash player. You can download it here for MacOS, Microsoft Windows and Linux. Once the plug-in is downloaded and installed (installation help), video should play normally. If this doesn't solve your problem, please contact us.

How do I adjust the video's volume?
To adjust video volume on energyNOW.com, move your mouse cursor over the video itself and click on the volume control.  You can also click the volume icon to mute / unmute the audio.  If this method does not solve your problem, you may need to adjust your system volume. If you still cannot hear audio, check your external speakers, which may have their own volume control.  If none of these work for you, make sure you have the latest version of the free Adobe Flash player. You can download it here for MacOS, Microsoft Windows and Linux. Once the plug-in is downloaded and installed (installation help), video should play normally. If this doesn't solve your problem, please contact us.